As UI Architects or working through other firms, Peter Frazier and Allen Matsumoto have been making products easier to use for over 15 years. Projects include:

Communications

• Sprint: MySAM customer portal site usability research
• T-Mobile: CRM UI archiecture and usability research (for the Garrigan Lyman Group)
• Boeing: Connexion in-flight internet service usability research

Medical/Scientific

• SonoSite: Portable ultrasound device visual UI
• Northstar Neuroscience : PocketPC device visual UI
• Calypso Medical: 4D localization System visual UI
• Resources Online/CDC: CARE HIV risk assessment and education software UI architecture and visual UI
• Therus Corporation: Noninvasive theraputic ultrasound UI concepts
• SPIE: Voice of the Customer research, UI architecture

Devices

• Major Excercise Equipment manufacturer: Voice of the Customer research, visual UI (not yet released)
• Humanware: Deafblind Communicator field research
• Calypso Medical: 4D localization System visual UI
• Navman: In-car personal navigation devices visual UI (multiple models)
• Sonosite: Portable ultrasound device visual UI

Customer Portals

• Microsoft: Online e-com customer service site UI architecture, visual UI
• Sun Microsystems: Sun Partner portal sites
• Sprint: MySAM customer portal site

Websites/Web Applications

• Microsoft: Microsoft.com navigation taxonomy study (with Resources Online )
• Microsoft: Windows Server 2008 site architecture refresh (with Resources Online )
• Microsoft: Student website, visual design, multiple campaigns (with Resources Online )
• T-Mobile: MyFaves Icon Builder UX architecture (for the Garrigan Lyman Group)
• T-Mobile: multiple product and event microsites UX architecture (for the Garrigan Lyman Group)
• Conservation Northwest: Voice of the Customer research, renaming, rebranding
• Symantec: Suport website usability research
• Hewlett-Packard: Support website usability research
• Fluke: Voice of the Customer research for fluke.com overhaul (for the Garrigan Lyman Group)

Software

• Palm: PDA setup software usability research
• Charles Schwab: Active Trader software usability research
• Hewlett-Packard: CapShare CD Getting Started Guide user education software UI architecture and visual UI
• Visual Networks: Visual Uptime Select network analysis software visual UI
• Network Chemistry: Wifi network analysis software Voice of the Customer research and visual UI

Case studies for projects that utilize UI Architect's full user-centered design methodology will be available in the coming months. If you'd like to talk to us in person to find out how we would approach your project, please contact us.

Case studies coming:

• Microsoft online customer service
  
  Allen Matsumoto worked with Microsoft World Wide Operations to redesign the customer service experience for Microsoft e-commerce sites.
  
  "During the course of our project Allen provided innovative approaches
  and ideas that took us in directions we had not thought of exploring.
  His creativity and original thinking was a huge asset and a big reason
  for our success."